Last updated March 07, 2020

Shipping

Tantalizing Stitches is Known for Prompt and Timely Shipments.
Expect orders to be shipped within two business days. However, most orders are generally sent the next business day. If we expect a delay in preparing your shipment, we will notify you. That being said, we have no control over the shipping service so please be patient if there are any unforeseen delays.

Shipping Charges Only Reflect Actual Shipping Costs
While shipping charges are based on weight and size, most orders will not have a shipping charge greater than:
$8.00 within the United States;
$47.50 to Canada or Mexico; and
$77.50 to all other destinations.
These above prices reflect priority mail as of 12/2019.

These rates include the cost of insurance. The above rates do not apply in the exceptionally rare situation where U.S. Priority Flat Rate mail is not accepted.

Sometimes the Estimated Shipping Charge May be An Over Calculation.

If the estimated shipping charges are greater than the actual cost of shipping by more than one dollar, the customer will be reimbursed by way of including additional items to the order or with a refund.

Most items at Tantalizing Stitches are made of metal and thus, although an item may be small, it may have considerable weight.

The Shipping Methods Provided are Fast and Flexible
During checkout, the customer has the choice of several alternative shipping methods.

  • Generally Least Expensive Method: This method is generally USPS FIRST CLASS mail. Only delivery within the United States includes DELIVERY CONFIRMATION.
  • USPS Priority Mail: This service uses the USPS priority mail service, which estimates that the item will be received within 2-3 days of mailing. This time frame is not guaranteed.
  • Free Pickup in Salt Lake City, Utah: If you live in the Salt Lake City area, Tantalizing Stitches provides free pickup Monday through Friday. Please arrange a pickup time by emailing kam@tantalizingstitches.com

Exchanges and Returns

At Tantalizing Stitches, your satisfaction is important to us. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for store credit or an exchange. Please see below for more information on our return policy. 

TIMING:
All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached. 

RETURN PROCESS:
To return an item, please email customer service to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:
Tantalizing Stitches
Attn: Returns RMA #
3350 S 2940 E #9312  
Salt Lake City, UT 84109  
United States   

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

Please Note: A $2.00 restocking fee will be charged for all returns.    

REFUNDS:
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed. 

EXCEPTIONS:
For defective or damaged products, please contact us at the customer service number below to arrange a full refund or exchange and we will pay for return shipping.

QUESTIONS
If you have any questions concerning our return policy, please contact us at:
(385)230-8977 
kam@tantalizingstitches.com 

This return policy was created using Termly’s Return and Refund Policy Generator.